1. Parties and business use
This business service agreement is between Howat Ltd, company number 13647462, trading as BoxSignal.io (we or us), and the customer named in the order. The service is supplied for business use only and is not offered to consumers. The accepted order details and these recorded terms form the agreement. If they conflict, the accepted order details take priority. Customer purchase terms apply only if we accept them in writing.
2. Order acceptance and activation
The customer's electronic signature is an offer to buy the service. The agreement becomes binding when Howat Ltd countersigns it after checking stock, the customer's compatibility declarations and compliance. Each tracker subscription starts on its activation date. Trackers are normally provisioned, assigned to the customer account and tested before dispatch.
3. Included service
Each active subscription includes one preconfigured, battery-powered BoxSignal container tracker, managed multi-network IoT connectivity where supported terrestrial networks are available, customer portal access, location history, reports, API access, UK-based support and continuous eligible-fault replacement cover under clause 9. Moving trackers normally report every 30 minutes and stationary trackers normally report once per day. Reporting intervals are targets, not guaranteed delivery times.
4. Hardware, delivery and self-installation
The battery-powered tracker is designed for vent-position mounting on compatible standard shipping containers and can be installed with basic hand tools. The customer must follow the supplied fixing and weather-sealing guide, use suitable fixings and preserve the container's weather protection. The sealed tracker must not be opened, drilled or modified. Risk passes on delivery. Title remains with Howat Ltd until all minimum-term charges, or the applicable early-termination fee and outstanding sums, are paid.
5. Coverage and location limitations
BoxSignal.io uses GNSS satellite positioning and requires a compatible terrestrial GSM/4G mobile-phone signal to transmit reports. It does not use a satellite communications link and will not normally transmit reports while a container is at sea. Reporting may also stop below deck, inside radio-shielding structures or wherever no supported roaming network is available. A tracker may retain positions and upload them after terrestrial mobile service returns. Configured vibration or possible-collision alerts are operational sensor indicators only: they do not measure impact severity or prove rough handling, cargo damage or legal responsibility. Coverage, roaming, position accuracy and delivery depend on third parties and local conditions. The service must not be used for safety-critical navigation, emergency response or proof of legal custody.
6. Customer responsibilities
The customer must provide accurate account, delivery, container and contact information; obtain permission to install and monitor each container; use the service lawfully; protect account and API credentials; inspect installations; avoid obscuring, opening or modifying trackers; and report loss, damage, misuse or suspected security incidents promptly. The customer remains responsible for its operational, security and business-continuity controls.
7. Charges, billing and minimum term
Charges exclude VAT. Tracking is billed monthly, 30 days in advance, and invoices must be paid by bank transfer (BACS) using the reference and bank details shown on the invoice. The first monthly payment is requested when the order is accepted and must be paid before activation. Each tracker has a 12-month minimum term. After that term the existing subscription and monthly payments continue on a rolling monthly basis until either party gives at least 30 days' written notice. The minimum term does not automatically renew. Additional trackers ordered later are recorded under a separate agreement and each has its own minimum term.
8. Early termination
The customer may terminate for convenience during the minimum term on at least 30 days' written notice. The early-termination fee is the lower of six months of the then-current subscription charges for the affected trackers or 50% of the charges otherwise due for the rest of the minimum term. Overdue charges and approved non-cancellable costs remain payable. The fee does not apply to a valid termination for an unremedied material breach by BoxSignal.io.
9. UK support and continuous eligible-fault cover
Standard support is provided by a UK-based team Monday to Friday, 09:00-17:30 UK time, excluding public holidays in England. Eligible-fault cover continues for as long as the affected subscription remains active and the account is not materially overdue, including after the 12-month minimum term. If BoxSignal.io diagnostics confirm an internal hardware fault or abnormal sealed-battery degradation under the standard reporting profile, a replacement is supplied without a separate hardware charge. Replacements are health-based and are not supplied on a fixed annual schedule. A replacement does not start a new minimum term. Cover excludes loss, theft, deliberate or accidental damage, impact damage, installation-related water ingress, unauthorised opening or modification, unsuitable chemicals, use outside the published specification and excessive battery depletion caused by unsupported reporting settings. Return of the replaced unit may be required, and a non-returned or ineligible unit may be charged at the then-current replacement price.
10. Portal, API and acceptable use
The customer receives a limited, non-exclusive and non-transferable right to use the service for its internal business operations while subscriptions remain active. The customer must not probe, overload, reverse engineer, resell or use the service unlawfully or to infringe another person's rights. Reasonable API limits and planned maintenance may apply. We may take immediate protective action against activity that threatens the service, networks, trackers or other customers.
11. Data protection and security
Each party must comply with applicable data-protection law. For customer account data, Howat Ltd acts as controller as described in the BoxSignal.io privacy notice. Where we process container, location or user data solely on the customer's instructions, the customer is controller and Howat Ltd is processor. A data-processing schedule will apply where required. The customer must not use the service for covert individual monitoring and is responsible for lawful notices, lawful bases and access controls relating to its people and assets.
12. Intellectual property and confidentiality
We and our licensors retain intellectual property in the service, software, portal, documentation, APIs and generic know-how. The customer retains its business data. Each party must protect the other's confidential information and use it only for the agreement.
13. Suspension and termination
Either party may terminate for material breach not remedied within 14 days after written notice, or immediately for insolvency where law permits. We may suspend service where reasonably necessary for security, unlawful use, network protection or overdue undisputed charges. On termination, access ends and outstanding charges become payable. We will make customer data available for export for 30 days where reasonably practicable, after which it may be deleted in line with our retention process.
14. Warranties and liability
We will provide the service with reasonable skill and care. We do not guarantee uninterrupted coverage, exact positions, a particular battery duration, fault-free third-party networks or prevention of loss, theft or delay. Battery life varies with reporting frequency, movement, temperature, signal conditions and network availability. Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot legally be excluded. Subject to that, neither party is liable for indirect or consequential loss or loss of profit, revenue, anticipated saving, goodwill or opportunity, and our total aggregate liability is limited to charges paid or payable for the affected subscriptions in the 12 months before the event giving rise to the claim.
15. General and governing law
Neither party is liable for delay caused by events beyond its reasonable control if it gives notice and takes reasonable mitigation steps. A delay in enforcing a right is not a waiver. If a provision is unenforceable, the remainder continues. No third party may enforce the agreement under the Contracts (Rights of Third Parties) Act 1999. Neither party may assign the agreement without the other's written consent, except that Howat Ltd may assign it as part of a business or asset transfer. The agreement and non-contractual obligations are governed by English law and the courts of England and Wales have exclusive jurisdiction. Contract notices may be sent to the order addresses and hello@boxsignal.io.